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  • Hyatt Hotels - Chicago Experience

    Ten students from the School of Hotel and Restaurant Management attended a two day trip to Chicago to spend time with senior executives at the Hyatt Hotels Corporate office. Monday, April 16, 2012 students met with Pete Sears, Sr VP of Operations; Steven Hagarty, VP Global Development; Charles Floyd, Chief Read more...
  • HRM Hosts Annual Golf Tournament & Alumni Reception

    On April 23rd, HRM held its Annual Golf Tournament at the J.W. Marriott Desert Ridge Resort and Spa in Phoenix. The tournament was immediately followed by an alumni reception where former HRM students could make and renew acquaintances with HRM faculty and staff, fellow alums, and other industry colleagues. HRM Read more...
  • Dr. Christine Lynn To Retire After 20 Years

    After 20 years of teaching, Dr. Christine Lynn is retiring from NAU after the spring semester. Dr. Lynn has spent all 20 years teaching in the School of HRM and has even been in the same office. Having grown up in the Midwest, Lynn plans to move back once she Read more...
  • Prof. Galen Collins Publishes 2nd Customer Service Book

    March 7th, HRM’s Professor Galen Collins was at the NAU bookstore signing copies of his newest book, Overcoming the Customer Service Syndrome: How to Achieve AND Sustain High Customer Satisfaction. “Businesses are centered around the customer,” says Collins. “Customer service is a holistic effort that must involve many different aspects Read more...
  • HRM Hosts Second Career Fair of the Year

    This academic year was the first time HRM hosted its own Hospitality Career Fair. The fall 2011 HRM Career Fair was an immense success so administrators decided to hold another in spring 2012. Thirty-one companies from the hospitality industry set up booths in the HRM building on February 29th to Read more...
  • Prof. Galen Collins Helps ABC15 with Undercover Story

    Bad customer service has always been a pressing issue in the retail and hospitality industries. After a Phoenix resident posted a video on YouTube in which he waited over an hour for someone to answer the phone at a local Best Buy, ABC15 decided to go undercover to evaluate the Read more...
  • NAU’s Arizona Hospitality Research & Resource Center Pushes for Sustainability in Tourism Industry

    In May 2011, Arizona’s Office of Tourism (AOT) commissioned the Arizona Hospitality Research & Resource Center (AHRRC) at NAU to undertake a survey that would provide baseline data on tourism industry sustainable practices. Working closely with the AOT, NAU’s AHRRC created an electronic survey that was sent to thousands of Read more...
  • HRM Alum Kelly Balthazor New Head of Community Development at US Airways

    Kelly Balthazor, an Arizona native and 1992 graduate from NAU’s School of HRM, was just recently promoted to become the director of US Airways community development and charitable giving. After receiving her bachelor’s degree from NAU, Balthazor focused on planning nonprofit and charitable events, working for organizations like Big Brothers Read more...
  • Dunkin’ Donuts Usurps Slogan from HRM’s Dr. Frances Hill

    NAU has had a multitude of talented professors over the years, all with unique and creative things to offer not only to their students but to the entire campus as well. Current School of Hotel and Restaurant Management (HRM) professor Dr. Frances Hill is no exception. Her innovative and imaginative Read more...
  • HRM Student’s Cupcake Enthusiasm

    Story by Julie Anderson of NorthernArizonaNews.com Baking is a popular pastime for many NAU students. However, for Lauren Menona, a junior hotel and restaurant management major, this lifelong hobby has lead to a catering company and possible television exposure. Full story on NAzNews HERE. Read more...
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